Account & Data Deletion

Request account deletion

Email SMSPalm Support from the email address registered to your account. We will verify the request, explain any steps needed to resolve pending orders or wallet matters, and confirm the outcome.

Request deletion of other data

You may also request deletion of specific SMSPalm data without closing your account. In your email, tell us which data or service the request concerns.

What happens to your information?

After we verify a request, we close access to the account and delete or anonymize personal profile and service data that is no longer needed. Active API access is revoked as part of account closure.

Some transaction, payment, ledger, fraud-prevention, security, or request-audit records may need to be retained for legal or regulatory compliance, legitimate security purposes, or an unresolved dispute. We limit access to retained records and delete or anonymize them when the applicable retention need ends. If any records must be retained, we will explain which categories and why when responding to your request.

Requests involving pending orders, wallet balances, or disputes may require additional review before account closure is completed. We will tell you what steps, if any, are needed.